Unlocked

Support

Write to support@useunlocked.com. A person reads it. Weekdays, within a day — except a shield that failed, which doesn’t wait for Monday.

An app opened when it shouldn’t have

That’s the serious one. Please send:

• iOS version and Unlocked version
• Which app opened, and whether it was in a group with apps picked
• What Parent → Status showed at the time
• Whether force-quitting Unlocked and reopening the app changes anything

If it opened when it shouldn’t have, that’s on us.

Nothing is being blocked

Check Parent → Status. The usual causes, in order:

• Screen Time permission was never granted. Parent → Screen Time.
• A group exists but has no apps picked, so it blocks nothing.
• Setup was completed on the wrong device. Only the device marked “My child’s device” enforces anything.

Close the obvious gaps

On the child’s device, in iOS Settings → Screen Time, set a passcode they don’t know and turn off Content & Privacy → Deleting Apps. Deleting Unlocked removes its shields, and that is the first thing a determined child will try. Locking date and time changes is worth doing too.

If you forget the parent PIN

Face ID gets you back in if it was enabled. If it wasn’t, there is currently no way to recover the PIN without deleting and reinstalling the app, which clears its data and its shields. We know this is a poor answer and are fixing it. Until then: choose a PIN you will remember, and turn Face ID on.

Two things iOS won’t let the app do

• Show how much time is left. Apple reports only that a threshold was crossed, never a running total. The app can say when a session must end by, not how much remains.
• Pick apps for you. App selections come from Apple’s picker and are opaque to the app, so groups have to be filled in by hand on the device and can’t be restored automatically.

Points, challenges, curfew

All on the parent side, behind the PIN. The Chronicle shows your child every change, including adjustments you make, so a correction stays part of the deal rather than becoming a hallway argument.

There isn’t a phone line, a chatbot, or a form. The address is enough.